Bellevue designated ‘Citizen-Engaged Community’

The Public Technology Institute awarded the designation for Bellevue’s “Service First” model.

  • Thursday, April 5, 2018 4:30pm
  • News

The City of Bellevue recently received designation as a 2017-2019 Citizen-Engaged Community by the Public Technology Institute (PTI.) Bellevue was recognized for how it consistently provides responsive and accessible customer service through its “Service First” model including the deployment of its user-friendly MyBellevue customer assistance portal and app.

“Through the ‘Service First’ model, our aim is to provide easy access to city services and information with only one stop, one click of a mouse or one phone call,” said Laurie Leland, interim Civic Services director. “For those on the go, the MyBellevue app is another tool available to the public to get the answers they’re seeking without having to leave home or the office to come to City Hall.”

Also contributing to the Citizen-Engaged Community designation is Bellevue’s varied use of social media to communicate with residents including making city job postings available on LinkedIn, production of original programming like BellevueNOW and Lake to Lake on Bellevue Television, and availability of city data such as permits issued and fire response by neighborhood on the Open Data portal.

“Technology is making it possible for Bellevue to build better connections within the community,” said Sabra Schneider, chief information officer. “From our customer relationship management systems to the mobile friendly website and free public Wi-Fi, Bellevue is continuing to advance how residents can engage with our city while enhancing the quality of services we deliver through a multitude of channels.”

PTI’s Citizen-Engaged Communities program is designed to recognize the use of leading practices in resident engagement and customer service.

Bellevue is among the five communities recognized as Citizen-Engaged Communities. They are: Charlotte, N.C.; Fresno, Calif.; Norfolk, Va.; and San Francisco.

The Public Technology Institute has more information,

In consideration of how we voice our opinions in the modern world, we’ve closed comments on our websites. We value the opinions of our readers and we encourage you to keep the conversation going.

Please feel free to share your story tips by emailing

To share your opinion for publication, submit a letter through our website Include your name, address and daytime phone number. (We’ll only publish your name and hometown.) We reserve the right to edit letters, but if you keep yours to 300 words or less, we won’t ask you to shorten it.

More in News

Peter Rogoff to step down as Sound Transit CEO in 2022

Became CEO in 2016; search for replacement to begin

File photo/Sound Publishing
Ban on single-use plastic bags in WA begins Oct. 1

Shoppers will have the choice to pay for a reusable plastic or recycled paper bag.

Photos from Emma Artz Instagram page at
Juanita HS student is one of the best downhill mountain bike racers in the world

Emma Artz represented the US in one of the most difficult bike races, placing in top-15.

file photo
Housing and finance insiders call for subsidized housing families can own, instead of rent

Advocates say increasing homeownership will strengthen the community, build intergenerational wealth

Screenshot taken from Rosa Parks Elementary School website.
Eastside school wins National Blue Ribbon honor

Rosa Parks Elementary School in Redmond is the only Washington school to win.

Screenshot taken of a King County video showing Wilburton Trestle
King County’s Eastside to receive major multi-modal transportation investment

Private and public investors will help build a regional biking and walking trail to mitigate traffic

Co-owners Sarah Cassidy and Luke Woodward stand in front of The Grange (photo by Cameron Sheppard)
Co-owners Sarah Cassidy and Luke Woodward stand in front of The Grange (photo by Cameron Sheppard)
How a King County restaurant and farm work together to make a true farm-to-table experience

The Grange prepares sustainably produced meals pulled from the soil of the Snoqualmie Valley.

Artist rendering of new school classrooms and amenities (courtesy of BASIS Independent Bellevue)
Bellevue to have new private school by 2022 school year

The school will focus on having specialized subject teachers and high staff-to-student ratio.

Most Read