Walmart uses a carousel method of giving customers their purchases. Cashiers move on to the next customer before ensuring the customer gets all of their bags.
Two days after I recently shopped at Walmart, I looked for my bag with four scarves ($12). I did not find the bag in my car or house. Walmart customer service checked my receipt and said they would check security. After 30 minutes, an employee returned and said that security video showed my checking out and exiting the store with four bags.
I asked to see the video and verify that the scarves were in a bag. I was told I was not allowed to view the video and would need to call the police and report fraud. Then the police would come to the store so I could view the video.
Customers should be allowed to view their own video to confirm the footage. Checkers need to make sure customers have all their purchases before quickly moving to another customer.
A sensor needs to be on the carousel to alert employees and customers that their items were not picked up.